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FAQ
How long do you take to respond?
We aim to respond within 24 hours on business days. Dispute-related messages are prioritized.
Can I call you?
Yes — call or text +1 (773) 715-6402. For dispute-related issues, email or the contact form is still the fastest route since we can attach it to your case.
I have a dispute — should I use this form?
For active escrow disputes, use the dispute button on your escrow page. For general dispute questions, this form works.
Response Time
We respond within 24 hours on business days. Disputes and security issues are prioritized.