Refund Policy

While an escrow is in the FUNDED stage — meaning the seller has not yet submitted account credentials — the buyer may cancel at any time. The refund is immediate and complete:

• Full sale amount returned to buyer's wallet
• Escrow fee fully refunded
• No questions asked, no waiting period

Once the seller submits transfer details, cancellation is no longer one-sided. If the handover fails or the account doesn't match the listing:

• Open a dispute from the escrow page
• Provide evidence (screenshots, recordings, messages)
• Our team reviews and rules within 48 hours

Funds remain safely locked in escrow until the dispute is resolved.

After review, dispute rulings result in one of:

• Full buyer refund — Account didn't match, was inaccessible, or seller failed to deliver.
• Seller payout — Buyer confirmed receipt or evidence supports successful transfer.
• Partial resolution — In rare cases, a negotiated split may be offered to both parties.

AccsMarkets dispute rulings are final within the platform.

• Confirmed crypto deposits are credited to your wallet balance.
• Cryptocurrency transactions are irreversible by nature — we cannot reverse on-chain transfers.
• Wallet balances can be withdrawn at any time (minimum $20), subject to manual review.
• If a deposit is sent to the wrong address or network, contact support immediately — recovery is not guaranteed but we will attempt to assist.

• Subscription payments cover the current billing month and are non-refundable once activated.
• Cancelling stops future renewals — your plan benefits remain active until the period ends.
• Downgrading takes effect at the next billing cycle; no pro-rated refund for the current period.
• If you were charged due to a platform error, contact support for a full refund.

• Escrow cancellation refund: Instant (wallet credit)
• Dispute resolution: 24–72 hours after ruling
• Withdrawal to crypto: 1–24 hours (manual review)

For refund questions, contact us at [email protected] or use the contact form.