I paid but my wallet has not been credited. What do I do?
Deposits & WithdrawalsLast reviewed Oct 8, 2026
First check what kind of deposit it is, because each one is credited differently.
- Crypto (automatic): it is credited after the network confirms the payment. Check that you sent the right coin on the right network and the exact amount.
- Manual USDT: it stays under review until staff confirm it. Check that you submitted the transaction hash.
- Bank wire or PayPal: you must press I have sent the payment, and the reference (BT- or PP-) must be on the payment. Staff match it by hand.
- Card: a declined card is never credited. A successful one is credited when the provider confirms it.
Your deposit's status is on the Wallet page. If it still isn't right, open a support ticket in the Payments category and include the order reference, the amount, the date, and the transaction hash or a screenshot of the payment. That lets staff find it without asking you again.
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How do crypto deposits work?The automatic crypto method is paid in USDT. When you choose it, you get a payment page for the amount you typed, with the network you pick…Deposits & WithdrawalsHow does the manual USDT deposit work?With manual USDT you send the coins first and tell us about it, and our team confirms it.Deposits & WithdrawalsHow do bank wire and PayPal deposits work?Bank wire and PayPal are paid outside AccsMarkets, then matched to your order. Start the deposit.Deposits & WithdrawalsHow do I contact support?The fastest way to get the right person is a support ticket: go to Dashboard, then Support, then New.Getting Started
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