How do I contact support?
Getting StartedLast reviewed Oct 8, 2026
The fastest way to get the right person is a support ticket: go to Dashboard, then Support, then New.
- Pick a category: Account, Payments, Escrow/Order, Listing, Verification, Technical or Other.
- Write a subject (5 to 150 characters) and describe the problem (20 to 5000). Add what you did, what you saw, and any order or transaction reference. You can attach up to 3 files.
- Your ticket shows as Open, Waiting on support, Support replied, Resolved or Closed. You can reopen a resolved ticket within 7 days.
If you can't sign in, use the Contact page, which has a form and the support, disputes and business email addresses. Security problems go to [email protected].
For a problem with a deal, use Call Escrow Admin or open a dispute on the deal instead of a ticket. The Status page shows whether the site's own services are working. We don't promise reply times.
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