Frequently asked questions

AccsMarkets is a marketplace where members buy and sell social media accounts: YouTube channels, Instagram, TikTok, Facebook pages, Telegram channels, X accounts and more. It also sells Instagram accounts, Gmail accounts and PayPal gift cards in bulk as stock.

Every deal runs through escrow. The buyer pays into the platform first, the seller hands the account over, the buyer checks it, and only then does the seller get paid.

Buying needs a verified email address. Selling, withdrawing money and selling stock need identity verification.

For the buyer

1. Find a listing and pay. The price plus the escrow fee leaves your wallet and is held by the platform.
2. The seller delivers the account inside the deal, or adds the escrow email as a manager, depending on the platform.
3. You check that everything matches the listing during the inspection period.
4. You confirm. The seller is paid the full sale price.

For the seller

1. A buyer pays into escrow. You are told to deliver.
2. Deliver only inside the deal. Never send logins in direct messages.
3. After the buyer confirms, the sale price is credited to your wallet.

If something goes wrong, the buyer can cancel before delivery, or either side can open a dispute.

You can sign up with an email and password, or with Google.

With a password

Your password needs at least 8 characters, one capital letter and one number. We email you a link: you must click it before you can sign in. The link works once and expires after 24 hours.

With Google

You are asked for a 6-digit code we email you. If that email address already has a password account, sign in the way you did before.

Until your email is verified you cannot buy, list, make offers, send messages or withdraw.

No. To buy you need a verified email address, not an ID.

Identity verification is needed to list accounts for sale, withdraw money, sell stock and use stock API keys. See "What needs identity verification?" for the full list.

The fastest way to get the right person is a support ticket: go to Dashboard, then Support, then New.

• Pick a category: Account, Payments, Escrow/Order, Listing, Verification, Technical or Other.
• Write a subject (5 to 150 characters) and describe the problem (20 to 5000). Add what you did, what you saw, and any order or transaction reference. You can attach up to 3 files.
• Your ticket shows as Open, Waiting on support, Support replied, Resolved or Closed. You can reopen a resolved ticket within 7 days.

If you can't sign in, use the Contact page, which has a form and the support, disputes and business email addresses. Security problems go to [email protected].

For a problem with a deal, use Call Escrow Admin or open a dispute on the deal instead of a ticket. The Status page shows whether the site's own services are working. We don't promise reply times.

1. Add money to your wallet ($10 minimum). The Add Funds page shows the ways open to you.
2. Open a listing and choose to buy, or make an offer.
3. You pay the price plus the escrow fee from your wallet. The money is now held in escrow.
4. The seller delivers the account inside the deal. You log in and check it during the inspection period.
5. You confirm, and the seller is paid.

You can cancel for a full refund, fee included, until the seller has delivered. After that, open a dispute if something is wrong.

• The seller. Open their profile: level, trust score, reviews and how many deals they have completed.
• The listing. Check the screenshots, the numbers and the description. Ask questions in the listing chat.
• The price. Compare with similar listings.
• The deal. Only pay inside AccsMarkets. A seller who asks you to pay or chat elsewhere is breaking the rules: report them.

During the inspection period, log in, check followers, ownership emails, linked accounts and anything in the description before you confirm. Once you confirm, the seller is paid.

You can offer a lower price on a fixed-price listing. The seller can accept, decline or counter, and the two of you take turns.

• An offer or counter-offer expires after 72 hours if nobody answers. An offer the seller starts in the chat can have a shorter time, and it shows the time left.
• Your wallet must hold at least the offer amount when you send it. The money is not locked until the deal starts.
• You can have one pending offer per listing. When the seller accepts one offer, the others on that listing are declined.
• Auctions do not take offers: you bid instead.

A bid must beat the highest bid by at least the minimum increment (the default is $1), and your wallet must hold the bid amount when you place it.

• Some auctions have a buy now price. A bid at or above it counts as buying now, and the listing is held for you while you check out.
• A seller can set a hidden reserve. The reserve has to be met for the auction to complete.
• When an auction ends, only the highest bidder can buy, within 72 hours. If they do not, the seller can relist.

Post a Wanted request: say the platform, niche, size and budget. It appears in the Wanted tab of the browse page. Sellers who have a match can contact you through the platform.

Wanted requests are not reviewed before they appear, so treat any reply the same way you would treat a listing: pay only inside AccsMarkets.

Yes. Save a search from the browse page (up to 20), and you get an in-app notification when new listings match it.

You can also add a listing to your watchlist: you are told when its price drops by 1% or more.

To list you need a verified email, identity verification, and a seller account (not Buyer mode).

1. Choose the platform and paste the account link.
2. Write a clear title (5 to 120 characters) and description (20 to 1,000 characters). Links and phone numbers are not allowed.
3. Set a price of at least $1 and add up to 10 screenshots. Instagram and TikTok also ask for the username, account type and whether the original email is included.
4. Prove you own the account. YouTube, Telegram and X are checked automatically. For the others you add a short code to the profile, which staff confirm.
5. Submit. Staff review every new or edited listing before it goes live.

Your plan sets how many listings you can have at once.

Every new listing, and every edit to a live one, waits for staff approval. The review time shown while you create a listing is an estimate of 48 hours, not a promise.

A listing can be sent back to draft before staff see it if the automatic check finds words that are not allowed in the title or description (contact details, links, prohibited items). Edit it and submit again.

If staff reject it, the reason is shown on the listing so you can fix it.

The limit depends on your plan. Drafts, pending, active and paused listings all count.

• FREE (free): up to 20 active listings, buyer escrow fee 5% (minimum $4).
• STARTER ($6 a month): up to 50 active listings, buyer escrow fee 4% (minimum $3).
• PRO ($15 a month): up to 200 active listings, buyer escrow fee 3% (minimum $2).
• ENTERPRISE ($30 a month): up to 999 active listings, buyer escrow fee 2% (minimum $1).

If you reach the limit you can archive a listing you no longer need, or switch plan.

• Pause and resume: instant, and no new review is needed.
• Mark as sold: for an account you sold outside a deal, so it stops showing. Only active or paused listings.
• Relist: only for a listing you sold outside AccsMarkets. It goes live again straight away.
• Vacation mode: up to 90 days. New deals and offers are blocked while you are away. Your listings stay visible, with a notice.
• Private listing: visible only to members you invite by username, and hidden from browse.

An edit to a live listing sends it back for review.

Logins sent inside the deal are encrypted and shown only to the buyer of that deal. Anything sent in a direct message, email or another app is outside that protection.

If you hand over an account outside the deal and the buyer disappears, or says they never got it, there is nothing in the system to show what happened, and staff cannot help you recover it.

The chat removes phone numbers and blocks links, but it cannot tell when someone pastes a password. That one is up to you.

You are paid when the deal completes. The buyer confirms the account (or, on platforms where we add the buyer as manager, you confirm the handover after the countdown). The full sale price is then credited to your wallet. The buyer pays the escrow fee on top.

To take money out, withdraw from your wallet. Withdrawing needs identity verification, a minimum of $20, and a 1% platform fee. See "How do I withdraw?".

When you buy, your payment goes to the platform first and is held in escrow. The seller does not get it just because you paid.

• For most deals the seller is paid only after you check the account and confirm.
• For accounts that are transferred by adding the escrow email as a manager, our team checks access first, the transfer countdown runs, and the seller confirms the handover. You are protected the same way: the payment stays held until the handover is done.
• If something is wrong, you can cancel before delivery for a full refund, or open a dispute and our team reviews both sides.

What escrow can't protect is anything done outside the deal. If you pay a seller directly, move the conversation to another app, or send logins in a message, you have left the protection. Keep payment and delivery inside the deal.

The stages depend on how the account changes hands. The way is chosen when you pay and is shown on the deal page.

Login handover (Instagram, TikTok and all stock)

1. Funded: the buyer has paid. The seller delivers the login details inside the deal.
2. Submitted: the details are delivered and the inspection period starts. The buyer logs in and checks everything.
3. Verified: the buyer ticks the checklist and confirms.
4. Completed: the seller is paid the full sale price.

Stock items start already at "Submitted", because they are delivered the moment you pay.

Manager-add (YouTube, X, Telegram and Facebook)

1. Funded, then Awaiting manager add: the seller adds the escrow email as a manager.
2. Pending verification: our team checks the access.
3. Submitted and Verified: the buyer checks that access works.
4. A transfer countdown runs, then the seller confirms the handover and the payment is released.

Other platforms

Snapchat, Pinterest, LinkedIn and websites use the older login route: the seller submits the login, the buyer verifies, and staff or the buyer complete it.

A deal can also be cancelled (before delivery) or disputed.

The inspection period is the time you have to check an account after it is delivered, before the seller is paid. It starts at delivery.

• Instagram, TikTok and Gmail: 24 hours.
• PayPal gift cards: 24 hours.
• Stock sellers can choose a different length for their own group, and you see it before you buy.
• Our team can reset a deal's inspection time.

Log in, check that the followers, age, country and other facts match the listing, secure the account (change the password and email, turn on two-step protection), and then confirm.

Don't wait for the timer. When the period ends without a confirmation, you and our team are notified, but what happens next depends on the platform's settings, so confirm or raise the problem while you are still inspecting. If anything is wrong, call an escrow admin or open a dispute.

A buyer can cancel on their own only before the account is delivered: while the deal is Funded or Awaiting manager add. The cancellation is instant, and you get your whole payment back, including the fee.

After delivery you can't cancel. Instead, check the account during the inspection period and, if something is wrong, open a dispute. If the dispute ends in your favour, you are refunded the price and the fee (minus any part already released to the seller).

Two cases can't be cancelled by the buyer:

• Stock items, because they are delivered the moment you pay.
• A deal that our team has put on hold.

If a seller is not delivering, cancel while the deal is still waiting for delivery.

Deals of $500 or more are handled with extra care. Before the buyer can verify or confirm the account, our team holds a video call with them and logs it on the deal.

You'll see the step on the deal page and be told what to do.

On platforms where the account is transferred by adding the escrow email as a manager (YouTube, X, Telegram and Facebook), a waiting period, the transfer countdown, runs before the seller can confirm the handover.

• The default length is 7 days, and it is counted in full calendar days. The deal page shows the exact length for your platform.
• It is started by the seller or our team once the buyer has verified access.
• When it ends, the seller confirms the handover and the payment is released.

Because the platform controls this step, the buyer can't complete a manager-add deal early. If something goes wrong during the countdown, the buyer can still open a dispute.

Login details delivered inside a deal are stored encrypted (AES-256-GCM). They are shown to the buyer after the seller delivers them, and only inside that deal.

For dispute handling, authorised staff can open a deal's details. Each time they do, it is logged. Passwords for AccsMarkets accounts are stored as one-way hashes, so nobody can read your password.

This does not make it safe to share logins elsewhere. Never send a login in a chat message, an email or another app: only the deal's delivery form is protected, and messages in chat are not scanned for credentials.

Open Wallet and choose Add Funds. Pick a method, type the amount, and follow the steps for that method.

1. Choose how you want to pay. Only the methods that are open right now are shown.
2. Type the amount. The page shows the fee, if there is one, and what your wallet will receive before you confirm.
3. Pay, or send the payment as instructed.
4. Your wallet is credited when the payment is confirmed. Some methods are confirmed by a payment provider, others are checked by our team.

The smallest deposit is $10, and some methods ask for more. You do not need identity verification to buy.

These are the methods open right now, with their limits and fees. The list is read from the same settings as the Add Funds page, so it is always current.

• Crypto: from $10, fee 3%, minimum $2. Credited automatically after network confirmations.
• Manual USDT: from $10, fee 3%, minimum $2. Reviewed by our team, usually within a few hours.
• Bank wire: from $10, fee 3%, minimum $2, at most $50. 1–3 business days after we receive the transfer.
• Card: from $10 to $10,000, fee 4%, minimum $4. Instant.
• PayPal: from $10, fee 4%, minimum $2. Reviewed by our team once you send the payment.

Which methods you see can depend on what is switched on for your account. If a method you want is missing, the Add Funds page shows what is open for you.

Crypto deposits are made in USDT on the networks shown on the page. Send only the coin and network the page asks for: a payment on any other network cannot be matched to your deposit.

It depends on the method. The Add Funds page shows the fee for each method before you confirm, and the list in "Which payment methods can I use?" shows the current rates.

• Automatic methods (crypto, bank wire, PayPal and card): the fee is added on top. Your wallet receives exactly the amount you typed, and you pay that amount plus the fee.
• Manual USDT: the fee is taken out of what you send, so the credit to your wallet is the amount minus the fee.

Fees are set per method by the platform and can change, so check the page before you pay rather than relying on an old number.

The automatic crypto method is paid in USDT. When you choose it, you get a payment page for the amount you typed, with the network you pick (TRC20, BEP20, ERC20, Polygon or Solana).

• Send the exact amount shown, on the network shown, from your own wallet or exchange.
• Your wallet is credited after the payment provider confirms the payment on the network. Confirmation depends on the network and its traffic, so there is no fixed time.
• If you send less than the amount, you are credited in proportion to what arrived. You can top up the difference and the rest is credited when it arrives.
• A payment on the wrong network or in a different coin can't be matched to your deposit. Contact support with the transaction hash.

If the provider later refunds a payment, your wallet is not debited automatically and staff are alerted to review it.

With manual USDT you send the coins first and tell us about it, and our team confirms it.

1. Choose Manual USDT on the Add Funds page and copy the address shown for the network you want.
2. Send the USDT from your own wallet.
3. Submit the amount, the network and the transaction hash of your transfer.
4. The deposit shows as under review until staff confirm or reject it. A confirmed deposit is credited to your wallet.

A transaction hash can only be used once, so submitting the same hash again is blocked. The manual method's fee is deducted from the amount you sent. We do not promise how long the review takes.

Bank wire and PayPal are paid outside AccsMarkets, then matched to your order.

1. Start the deposit. You get an order with a reference: it begins with BT- for a bank wire and PP- for PayPal.
2. Send the exact total shown, and put the reference on the payment so we can find it. PayPal is sent as friends and family.
3. Press I have sent the payment.
4. Staff match the payment to your order and credit your wallet.

An order that is still waiting for payment expires after 7 days. If the payment that arrives is short by no more than $1 or 1%, it is accepted; a larger difference is handled by staff, who may credit what arrived or reject the order. Keep your payment receipt until the deposit is credited.

Yes, when card payments are open: they appear on the Add Funds page and in the list of methods. Card payments are processed by a payment provider, and your bank may ask you to confirm with 3-D Secure.

• A card payment has its own minimum, maximum and fee, shown before you pay.
• If your bank declines the payment, nothing is credited. Try again or use another method.
• Once the payment succeeds, the amount you typed is credited to your wallet.

Please only pay with a card that is yours. If a card payment is later disputed with the bank (a chargeback), staff are alerted, and while that review is open your withdrawals may be held.

First check what kind of deposit it is, because each one is credited differently.

• Crypto (automatic): it is credited after the network confirms the payment. Check that you sent the right coin on the right network and the exact amount.
• Manual USDT: it stays under review until staff confirm it. Check that you submitted the transaction hash.
• Bank wire or PayPal: you must press I have sent the payment, and the reference (BT- or PP-) must be on the payment. Staff match it by hand.
• Card: a declined card is never credited. A successful one is credited when the provider confirms it.

Your deposit's status is on the Wallet page. If it still isn't right, open a support ticket in the Payments category and include the order reference, the amount, the date, and the transaction hash or a screenshot of the payment. That lets staff find it without asking you again.

Your wallet shows two numbers.

• Available balance is money you can spend or withdraw.
• Reserved is the total of your active escrow deals. When you pay for a deal, the amount leaves your available balance straight away and is held in escrow until the deal finishes.

If a deal is cancelled before delivery, the full amount comes back to your available balance. Your transaction history lists your recent movements; "Platform Fee" rows describe a fee that has been charged but do not move your balance a second time.

Money in a pending withdrawal request is also set aside, so you can't spend it while the request is waiting.

Open Wallet, choose Withdraw, and request a payout to a crypto address (TRC20, BEP20, ERC20, Polygon or Solana) or by bank wire.

What you need first:

• A verified identity (ID, selfie and approval). Withdrawing needs it for everyone, whether you mainly buy or sell.
• At least $20 to withdraw.
• Enough available balance. Money already in other pending withdrawals does not count.

Good to know:

• A 1% platform fee is taken from withdrawals: you receive the amount minus the fee.
• You can make up to 3 withdrawal requests per hour.
• Payouts are made by our team after a review. We do not promise a payout time, and the status of your request is always on the Wallet page.
• Check the address or bank details carefully. A payment sent to a wrong address can't be recovered.

Every withdrawal moves through these steps. The money stays in your wallet, set aside so you can't spend it, until the payout is complete.

• Under review: we received your request and are checking it.
• Pending approval: it waits for an approver.
• We need information from you: staff asked you a question. Answer it on the request (5 to 1000 characters) so it can move on.
• Approved: the payout has been approved.
• Being sent: the payment is on its way.
• Completed: the payout was made and your wallet was debited.
• Not approved: the request was rejected. Nothing is taken from your wallet and the money is available again.
• Cancelled: you or staff cancelled it.

The review is done by people, so we can't promise how long each step takes.

Yes, until it is Approved. Open the request on your Wallet page and cancel it; the money you had set aside is available again.

Once a request is approved or being sent, it can't be cancelled, because the payout is already in motion. If you made a mistake in the address, open a support ticket right away in the Payments category with the withdrawal details.

Withdrawals have a platform fee of 1% of the amount you withdraw. You receive the amount minus the fee.

For example, if the fee is 1% and you withdraw $100, the fee is $3 and you receive $97. The fee is shown on the withdrawal form before you submit.

Network or bank charges outside our platform are separate and are not ours to set. Deposits and the escrow fee are different charges: see "Is there a fee on deposits?" and "How much is the escrow fee?".

The buyer pays the escrow fee on top of the price. The seller receives the full sale price.

The fee rate comes from the seller's plan, and it has a minimum amount. A seller's level or a promotion can lower the fee. You always see the exact fee, and your total, before you pay:

• FREE (free): up to 20 active listings, buyer escrow fee 5% (minimum $4).
• STARTER ($6 a month): up to 50 active listings, buyer escrow fee 4% (minimum $3).
• PRO ($15 a month): up to 200 active listings, buyer escrow fee 3% (minimum $2).
• ENTERPRISE ($30 a month): up to 999 active listings, buyer escrow fee 2% (minimum $1).

If the fee changes while you are checking out (for example a fee rule changed), the payment stops and you are shown the new total instead of being charged more than you saw.

If the buyer cancels before delivery, the whole total comes back, fee included. If a deal is completed, the fee is kept by the platform. For stock, the fee is charged per item, because each item is its own deal.

Plans change two things for a seller: how many listings you can have at once, and the escrow fee buyers pay on your deals. These are the current plans:

• FREE (free): up to 20 active listings, buyer escrow fee 5% (minimum $4).
• STARTER ($6 a month): up to 50 active listings, buyer escrow fee 4% (minimum $3).
• PRO ($15 a month): up to 200 active listings, buyer escrow fee 3% (minimum $2).
• ENTERPRISE ($30 a month): up to 999 active listings, buyer escrow fee 2% (minimum $1).

Listings that count towards the limit are your drafts, pending, active and paused listings. Buyers pay the fee, so a plan with a lower rate makes your listings a little cheaper for them.

You can pay for a plan from your wallet or with USDT. Choose the plan on the Pricing page.

No. A plan is prepaid for 30 days and does not renew by itself, so you are never charged without doing it yourself.

• Renewing the same plan adds another 30 days to what you already have.
• Switching to a different plan starts a new 30 days straight away, with no credit for the unused time of the old plan.
• Cancelling marks your plan to end. You keep it until it expires, and then your account moves to the free plan.
• We send a reminder 3 days before your plan expires.

Every member has a referral link on the Referrals page: accsmarkets.org/r/ followed by your code. When someone opens it and signs up within 30 days, they are linked to you.

Milestone bonus: for every 10 friends who qualify, you get a $10 wallet credit. A friend qualifies when they have a verified email, are not banned, have completed a deposit of at least $10 or a deal, and are not sharing a device with you.

Commission: when commission is switched on for your account, you can also earn a share of the fees on your friends' deals, paid after a hold period. The exact rate and hold are on your Referrals page, because they can change.

Deals that end in a negotiated split between buyer and seller do not earn a referral payment.

Promo codes come in two kinds.

• Wallet credit: enter the code under "Have a promo code?" on the Add Funds page and the credit is added to your wallet at once.
• Fee discount: it takes a percentage off the escrow fee of your next deal. Enter it there or at checkout, and you see the lower fee before you pay.

Each member can use a code once. A fee discount is used up by the deal it was applied to; if that deal is cancelled, the discount is not given back. A code can have an end date and a limited number of uses, so it may be refused if it has expired or been used up. You can try up to 10 codes an hour.

Open Settings, then Verification. There are two steps.

Step 1: confirm your email. We send a 6-digit code to your email address. Type it in within 10 minutes.

Step 2: upload three photos.

1. The front of your ID document.
2. The back of your ID document.
3. A selfie of you holding the ID.

All three are required, including for a passport. Use JPG, PNG or WEBP files up to 10 MB, in good light, with every corner of the document in view and the text readable.

Your photos are stored privately. A request then waits for review, and the Verification page shows where it stands: under review, then Verified, or rejected with a reason. You can have one request open at a time, up to 5 uploads an hour and 3 submissions a day.

Identity verification is needed to:

• create or relist listings,
• withdraw money, for everyone,
• sell stock,
• get API keys for stock.

You do not need it to buy. Buying needs a verified email address. You also don't need it to add funds.

Verified members get a green ID Verified label next to their name. It only shows that the member completed verification.

The Verification page shows the reason the request was rejected. Fix that, then upload new photos and submit again: a rejection doesn't lock you out.

Common fixes:

• Photograph the whole document, flat, without glare, with all four corners visible.
• Make sure the text is sharp and nothing is covered by fingers or a case.
• In the selfie, hold the same ID next to your face, and show your face clearly.
• Use the real, current document: not a copy or a screen.

If you think the decision is wrong, open a support ticket in the Verification category and mention the date of your submission.

Use Call Escrow Admin when you want a person to help with a deal, without starting a formal dispute. Either the buyer or the seller can use it on any deal that isn't completed or cancelled.

1. Choose a category and describe the problem (10 to 1500 characters). You can add up to 3 files.
2. An admin joins the deal chat.

It is not a dispute: it doesn't move any money, and it holds back automatic release while a request is open. You can have only one request open at a time. If you can't solve it together, open a dispute.

Either the buyer or the seller can open a dispute on a deal, from the moment it is funded until the handover is complete. There is no deadline to open one, but the sooner you do, the easier it is to review.

1. Open the deal and choose Open dispute.
2. Explain what went wrong (10 to 3000 characters). Stick to facts: what was promised, what happened and when.
3. Add your evidence (see "What evidence can I upload?").

Each side has 48 hours from the opening to add evidence. Our team reads both sides and rules. You can follow every dispute you are part of under Disputes in your dashboard.

If you only need help rather than a ruling, try Call Escrow Admin first.

You can add a written statement (10 to 3000 characters) and files, up to 5 submissions with up to 5 files each.

• Accepted files: JPG, PNG, WEBP, GIF and PDF, up to 10 MB each.
• Video and audio files are not accepted. Use screenshots, or a PDF with the details written out.
• Good evidence: screenshots of the account showing the problem, the chat, the listing as it was published, and dates.

Your files are stored privately. The other side sees only how many files you added, not the files themselves, and our staff read both sides. You have 48 hours from the opening of the dispute to add evidence.

A dispute goes through these steps: Evidence, Review, sometimes Mediation, then a Ruling. A ruling can be appealed once. Our staff drive every step; none of the steps has a promised time.

The outcome is one of:

• Buyer wins: the deal is cancelled and the buyer is refunded the price and the fee.
• Seller wins: the seller is paid the sale price.
• Negotiated split: the seller receives an agreed share (never more than the price) and the rest goes back to the buyer.
• Closed without a ruling: the deal goes back to where it was. A closed dispute can be reopened, up to two times.

The side that loses a dispute also loses 5 points of trust score.

Yes. A ruling is not final until the appeal period passes: each dispute can be appealed once, within 72 hours of the ruling.

Write your appeal in 20 to 2000 characters and say what the review should look at: for example evidence that was missed. An appeal is a review of the decision. It never moves money by itself. The result is recorded as Upheld or Follow-up.

Every member has a trust score from 0 to 100. It starts at 0 and changes with what you do on AccsMarkets:

• +5 for each completed deal, for both the buyer and the seller.
• -5 if you lose a dispute.
• Our team can also adjust it by hand.

The score sets your tier: New (under 20), Rising (20), Trusted (50), Elite (75) and Legend (90). Your tier is shown to other members. It is built only from finished deals and disputes. Verifying your identity does not change it: that is shown separately.

There are two different things you may see.

Badges granted by our team are given by hand:

• Blue Verified
• Gold Business
• Grey Official
• Orange Official Support

ID Verified is a separate green label. It means the member passed identity verification. It is not the same as a badge, and it doesn't claim anything about the quality of their accounts.

A badge is not a guarantee: always look at the reviews, the trust tier and the deal history, and keep the payment and the delivery inside the deal.

Seller levels show how established a seller is. The levels are New, Verified, Trusted, Professional and Top seller.

A level is worked out from identity verification, the number and value of completed deals, ratings, how long the account has existed, and the rate of lost disputes. A seller moves up as soon as they qualify, and moves down only after a sustained drop (the system waits 7 days). Our team can also set a level by hand.

A level can come with benefits, such as a lower escrow fee. The benefits are set by the platform and can change.

After a deal is completed, the buyer and the seller can each review the other. You can leave one review per deal, within 90 days of completion.

Reviews have a star rating. Only people who completed a deal together can review each other, and our team can hide a review that breaks the rules.

Use reviews together with the trust tier and the completed-deal count when you judge a seller.

Actions on an account go from mild to serious:

1. Warning: a notice only. It can't be appealed.
2. Restriction: some things are switched off: buying, selling, listing, price offers, messaging, or withdrawals.
3. Temporary ban: sign-in is blocked for a set time, up to 365 days.
4. Ban: blocked until it is lifted. Your wallet is frozen while it lasts.

We email you the reason and a link to appeal. The link works for 14 days, and the banned page shows the type, category and reason once you identify yourself.

To appeal, write what happened and why you think it is wrong (30 to 2000 characters), and add up to 5 files (JPG, PNG, GIF, WEBP or PDF, 10 MB each). You can appeal up to 3 times for the same action, 5 a day, and need to wait 24 hours after a denial. An appeal is Pending, Needs info, Approved, Denied or Closed. We don't promise a reply time.

On the sign-in page choose Forgot password and type your email address.

• If an account exists we email a reset link. The reply on the page is the same whether or not the address has an account, so nobody can use it to look up who is registered.
• The link works once and expires after 60 minutes.
• When you set the new password, you are signed out on all devices, and we email you that the password was changed.

You can request a reset up to 5 times an hour from one network. Members who signed up with Google can use the same page to add a password.

To stop password guessing, 5 wrong passwords, or 5 wrong two-factor codes, within 15 minutes for the same email address blocks further tries. Wait 15 minutes and try again.

If you aren't sure of your password, reset it instead of trying again and again: see "I forgot my password". If someone else may be trying to get into your account, change your password and turn on two-factor protection.

Two-factor protection asks for a 6-digit code from an authenticator app each time you sign in, on top of your password.

1. Go to Settings, then Security, and choose Enable.
2. Scan the QR code with an authenticator app (or type the key into it).
3. Enter the 6-digit code the app shows. The code changes every 30 seconds.
4. Save the 10 backup codes shown to you. They are shown only once.

To turn it off, you need your password and a current code from the authenticator app. A backup code isn't accepted for that. Turning it off signs out your other devices.

When you turn on two-factor protection you get 10 backup codes. Each works once.

If you can't use your authenticator app, type a backup code into the normal sign-in code box. Spaces and dashes are ignored, and capitals don't matter.

The codes are shown only when you turn two-factor on, so store them somewhere safe outside your phone, such as a password manager.

If you saved your backup codes, use one in the sign-in code box: it signs you in once, and you can then set up two-factor protection again on your new device.

If you have no backup code, you can't reset two-factor yourself. Contact support from the Contact page, using the email address on the account, and explain what happened. We can't promise how or how quickly the account can be recovered, because we have to protect it from someone pretending to be you.

A sign-in lasts up to 7 days, and you stay signed in only while you keep using the site.

Under Settings, then Sessions, you can see:

• your last 20 devices, with a partly hidden IP address, and remove any of them,
• Sign out everywhere else,
• your last 10 sign-ins and 20 security events.

Changing your password, signing out everywhere and a ban all take effect on every device within about a minute. If you see a device you don't know, remove it and change your password.

When you sign in with a password from a new IP address, we send you an email and an in-app notice. If it wasn't you, change your password straight away and sign out everywhere else.

We also email you when your password is changed. Security emails can't be turned off.

Signing in from a new browser or device on a network we already know does not send an alert, so check your device list now and then.

Open Settings, then Notifications. You can switch each type of notification on or off, opt out of marketing emails, and turn push notifications on or off for your device.

Security notices and payment notices in the app, and security emails, are always on, so you can't miss something about your money or account.

Download: under Settings, then Privacy, request an export. We email you a JSON file with your profile, your listings, your deals, your transactions, your reviews and the messages you sent. The link works for 7 days and you can ask for up to 3 exports an hour. Identity documents are not in the export.

Delete: you can request deletion from the same place. It can't go ahead while you have an open deal, a wallet balance of $0.01 or more, or a pending withdrawal. Staff then anonymise the account. Some records may be kept, as explained in the Privacy Policy.

Stock is a group of similar accounts or gift cards from one seller: Instagram accounts, Gmail accounts or PayPal gift cards. You buy several at once, without seeing which exact accounts you get.

1. Open a stock group and choose how many (up to 10 per order). The page shows the estimated total with the escrow fee before you start.
2. Press Review order. The items are held for you for 10 minutes while you check the total. Nothing is charged yet.
3. Press Pay. Each item becomes its own deal, held in escrow, with the login details already delivered.
4. Check each item during the inspection period (24 hours for Instagram and Gmail, 24 hours for gift cards, unless the seller chose another length, which you see before buying).

Because items are delivered the moment you pay, a stock item can't be cancelled by the buyer. If something isn't as described, call an escrow admin or open a dispute before the inspection period ends.

A stock group page shows what the seller states about the accounts in it, counted over what is available right now: how many are in each follower range, how old they are, which countries they are from, the account types, and for Gmail whether a phone is verified and a recovery email is included. Gift cards show their value and region.

Anything a seller did not state shows as Not specified, so the bars always add up to what is actually for sale. Usernames, email addresses, passwords and codes stay private until you pay.

The page also shows the seller's trust tier, completed deals and reviews, and how many items were sold in the last 7 days.

You need identity verification to sell stock. Then open Stock in your dashboard.

1. Create a group for one kind (Instagram, Gmail or PayPal gift card), with a title, description and a price per item from $1 to $10,000. You can have up to 20 groups.
2. Add items one by one or import a CSV of up to 500 rows and 1 MB. Each item has its login or code, and the facts buyers see.
3. Items are checked by staff before they can be sold: see "Why are my stock items awaiting approval?".

The same account or code can't be live twice anywhere on the platform (Gmail addresses are compared ignoring dots and +tags). Gift cards in one group share one value (from $0.01 to $10,000) and need a region. An item that was refunded after delivery is suspended and isn't sold again.

New stock items are reviewed by staff before buyers can buy them. An item shows as Awaiting approval until then, and it only counts as in stock once approved. A group with no approved items shows no stock to buyers.

If you change an approved item, for example its facts, it goes back for approval. Make your edits together, so items spend less time out of sale. You can follow each item's status on the Stock page.

On the Stock page, tick the items you want, or choose Select all matching to cover every item in the filter, then press Edit selected.

For each fact (country, age, followers, account type and so on) choose Keep, Set to a new value, or Clear. Logins, passwords and codes are never changed in bulk.

• Items that are reserved, in a deal or sold are skipped, and you are told how many.
• Approved items that you change go back to Awaiting approval.
• The same screen can archive many items.

After the change you see how many items changed, how many were skipped and why.

Any signed-in member can create read keys (to read listings and their own profile) under Dashboard, then Developer. You can have up to 10 active keys. A key is shown once when you create it, so copy it then. You can give a key an expiry date and an IP allowlist.

Keys that can manage stock need more: identity verification and approval from our team after you request access with a short note. Requests are limited to 3 a day.

Each key is limited to 120 requests a minute. For stock writes, a key is limited to 20 writes a minute (60 for all your keys together) and 500 items per call. The endpoints we document are on the API Docs page.