My verification was rejected. What now?
VerificationLast reviewed Oct 8, 2026
The Verification page shows the reason the request was rejected. Fix that, then upload new photos and submit again: a rejection doesn't lock you out.
Common fixes:
- Photograph the whole document, flat, without glare, with all four corners visible.
- Make sure the text is sharp and nothing is covered by fingers or a case.
- In the selfie, hold the same ID next to your face, and show your face clearly.
- Use the real, current document: not a copy or a screen.
If you think the decision is wrong, open a support ticket in the Verification category and mention the date of your submission.
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