Account & Security
Sign-in, two-factor protection and sessions.
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I forgot my password. How do I reset it?On the sign-in page choose Forgot password and type your email address. If an account exists we email a reset link.Why am I locked out of signing in?To stop password guessing, 5 wrong passwords, or 5 wrong two-factor codes, within 15 minutes for the same email address blocks further…How do I turn on two-factor protection?Two-factor protection asks for a 6-digit code from an authenticator app each time you sign in, on top of your password.How do backup codes work?When you turn on two-factor protection you get 10 backup codes. Each works once.I lost my phone or my authenticator. How do I get back in?If you saved your backup codes, use one in the sign-in code box: it signs you in once, and you can then set up two-factor protection again…How long do I stay signed in, and how do I sign out other devices?A sign-in lasts up to 7 days, and you stay signed in only while you keep using the site.What security alerts will I get?When you sign in with a password from a new IP address, we send you an email and an in-app notice.How do I choose which notifications I get?Open Settings, then Notifications. You can switch each type of notification on or off, opt out of marketing emails, and turn push…Can I download or delete my data?Download: under Settings, then Privacy, request an export. We email you a JSON file with your profile, your listings, your deals, your…
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